Phone
LiveAnswers. Books a window. Or puts them through.
- LiveOverflow — Newtownnow
- HoldCall-out quote2m
- DoneWindow locked Tue 8:30
Northside Plumbing · Friday 4 Sept
Run the business.
Cancel the rest.
Phone, inbox, quotes, calendar, the firm — one platform.
Keep Xero, WhatsApp, the calendar. Cancel the rest.
Seven days on Pro. Cancel anytime.
- Trades
- Clinics
- Law
- Hospitality
- Real estate
- Retail
Start a call
- 24/7
- The phone. After hours too.
- One inbox
- Calls, WhatsApp, Instagram, web.
- Signed
- Quote in the thread. That’s the job.
- One login
- Calendar, firm, invoices, reach.
Hear it as your business.
Jordan or Emma answers as that shop — not a generic bot.
Plumber
Overflow, after hours, same-day windows.
The whole office.
Inbox, the phone, quotes, the firm. One desk — so the work doesn’t live in six tabs.
Calendar
Staff columns. Travel already in.
MTWTF
Hot water — Newtown
Thu 08:00–09:30 · Sam
Inbox
Site, WhatsApp, the call — one thread.
Leaking tap in the kitchen — can you come today?
2–4pm held in Newtown. Name for the job?
Quotes
Priced from the book. Signed in the thread.
Blocked drain
Signed · QU-1044
$280
Firm
AI agents on the floor. Same login.
- ReceptionistLive
- DispatchWindow held
- QuillQuote sent
Pipeline
Quote. Approved. On site. Paid.
QuoteSignedBookedPaid
Tap replacement · Mike Wilson
8:30am · confirmed
Ask Melo. Watch it work.
A sentence. It prices, books, drafts — then waits on you for the send.
Get MeloAsk MeloPhone
|
How it works
Train Melo
Website, hours, suburbs, the work you do. It studies it once.
Point the phone
Your number. Melo answers, books a window, or puts them through.
Put it on the site
A snippet or your contact form. Enquiries land in Inbox.
One inbox
Calls, WhatsApp, Instagram, the web — one thread, one reply.
Quote and sign
Priced from your book, emailed, e-signed. That’s the job approved.
Run the firm
AI agents on calendar, quotes and follow-up. Same login.
Plugs into the stack.
Keep what already works. Melo is the office around it — so you can drop the answering service and the extra subscriptions.
Why businesses
choose Melo
Answering service. Human agents. An AI firm. See how we stack up — no fine print.
Traditional answering
Human agents
Melo
Monthly cost
$2,000+ to take messages
$70k+ per person, plus super
From $179. Flat.
Hours
Business hours only
Shifts, leave, lunch
24/7/365
Who answers
A script. One at a time.
One person. They get sick.
The firm — receptionist plus agents
Quotes
They don’t send them
Another app, when they remember
Priced, emailed, e-signed
Jobs
A message in your inbox
A spreadsheet they keep
Pipeline, calendar, the lot
At once
Queue. Hold music.
One caller. Everyone else waits.
Unlimited. No queue.
Setup
Days to weeks
Weeks to hire and train
Live the same day
When they leave
You keep paying
The knowledge walks out
Trained on your site. Stays.
Plans
Basic is the front desk. Pro is the office — seven days free. Agency is everything.
Basic
Reception, inbox and a calendar for a solo operator.
$179/ mo
ex GST
- 24/7 AI receptionist
- Melo number — we buy it, we host it
- Voice & model hosted by Melo
- Inbox — phone, SMS, WhatsApp, Instagram, web
- Calendar
- Train on your website
- Website widget
- 400 voice minutes / mo
- 3 team members
- Full firm of AI agents (Dispatch, Scout, Quill, Ledger, Brief, Helix)
- Quotes, e-signature, invoices
- Reach & review requests
- Automations
- Priority voice
Pro
The full firm — quotes, reach, review and dispatch.
$349/ mo
7-day free trial
- Everything in Basic
- Full firm of AI agents
- Quotes with e-signature
- Invoices
- Reach & review
- 40 automations
- 1,500 voice minutes / mo
- 8 team members
- Specialist packs
- Custom connectors
- API keys
- Priority voice
- SSO
Agency
API keys, white-label, dedicated onboarding, the full stack.
$799/ mo
ex GST
- Everything in Pro
- 5,000 voice minutes / mo
- 25 team members
- 200 automations
- Specialist packs
- Custom connectors
- API keys
- Priority voice
- SSO-ready workspace
| What’s included | Basic | Pro | Agency |
|---|---|---|---|
| Volume | |||
| Voice minutes / mo | 400 | 1,500 | 5,000 |
| Team members | 3 | 8 | 25 |
| Automations | 40 | 200 | |
| Front office | |||
| Melo number included | |||
| Voice, SMS & model hosted by Melo | |||
| 24/7 AI receptionist | |||
| Transfers & barge-in | |||
| Phone, SMS, WhatsApp, Instagram, web | |||
| Website widget & forms | |||
| Train on your website | |||
| The firm | |||
| AI receptionist | |||
| AI firm — Dispatch, Scout, Quill, Ledger, Brief, Helix | |||
| Specialist packs | |||
| API keys | |||
| Custom connectors | |||
| Back office | |||
| Calendar | |||
| Quotes with e-signature | |||
| Invoices | |||
| Reach (follow-up) | |||
| Review requests | |||
| Support | |||
| Priority voice | |||
| SSO-ready workspace | |||
Questions
- Do I need a new number?
- No. Point the number you already have at Melo, or we’ll issue one.
- Does it work on my website?
- Yes. Paste a snippet, or send your contact form to Melo. Enquiries land in Inbox.
- What if I want to take the call?
- Transfer. Melo dials your mobile. You can barge in from Reception.
- Do I need a card for the trial?
- Yes. Card at signup. You won’t be charged until day 8 unless you cancel.
- Can I cancel?
- Yes. In Billing. The firm stays on until the period ends.
- Does this replace my other tools?
- The answering service, the job board, quotes, follow-up — yes. Keep Xero, WhatsApp, Google Calendar; Melo connects and the rest can go.
One platform.
The whole office.
Phone, jobs, quotes, calendar, AI agents. Plug in Xero, WhatsApp, the tools you keep — cancel the rest.