Legal
Privacy policy
Last updated 4 September 2026. Melo Pty Ltd, Australia.
What we collect
Account details, billing, the business you train Melo on (website, hours, services), call audio and transcripts, messages from phone, SMS, WhatsApp, Instagram, email and your website, and how you use the office.
Why
To answer as your business, book work, send quotes, run the firm, bill you, and keep the product working. We don’t sell customer lists.
Who else sees it
Processors we need to run voice, messaging and payments (for example telephony, ElevenLabs, Stripe). They only get what that job requires. If you connect an app (Xero, WhatsApp, Google), that provider’s terms also apply.
Retention
We keep records while the account is open and for a reasonable period after, for tax and dispute handling. You can export or ask us to delete workspace data, except where we must keep it.
Your rights
Access, correction and deletion under the Australian Privacy Principles. Email hello@melo.ai. If you’re not satisfied, you can contact the OAIC.